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Shipping, Changes and Returns

DELIVERY OF THE ORDER

Once the shipping confirmation has been sent, the product will be delivered to the address indicated by the customer within approximately three to seven (3-7) working days in Spain and Portugal, and within three to seven (3-7) working days to the rest of the world BI FICK ADDITIVE COMPANY SL.
Due to the volume of sales, orders may be delayed in their shipment from one to fifteen working days after making the payment (1-15 days).
BI FICK ADDITIVE COMPANY SL assumes no liability when the delivery of the Product does not occur as a result of the data provided by the user are false, inaccurate or incomplete or when the delivery can not be made for reasons beyond the shipping company, assigned for that purpose, such as the absence of the User or the retention of the Product in Customs.
The delivery times are approximate, although BI FICK ADDITIVE COMPANY SL tries to adjust to them.

ng>Free Shipping to the following destintation countries:

Aland Islands, Albania, Andorra, Armenia, Austria,Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece,Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mayotte, Republic of Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom and United States.

Shipments with reduced costs to the following countries of destination:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Hong Kong, Japan, New Zealand, Russia, South Korea, Turkey, Turks and Caicos Islands.

Other countries will benefit from a standard rate. 

Changes:

Only one (1) change for another size (bigger or smaller) of the same product purchased will be allowed on these products. Therefore, it will not be possible to make a change for another product different from the one initially acquired (regardless of whether it is the same or a different size), or make more than one change on the same product.
If there is any difference in the price (either in favor of the customer or against) between the product already purchased and the new product requested, the exchange service can not be processed under any circumstances. Instead, you should proceed to return the product initially purchased and make a new order of the desired product through the website, respecting in this new order prices and promotions that exist at the time of completion of the same.
If it is not possible to make the requested size change, for any reason of your own or for others, the product will be returned in exchange for the final amount paid for the product, excluding the amount paid as “Shipping”. The term of change for these products will be 14 calendar days from the date of receipt of the order. To be able to be changed, the product must be in perfect condition (unused) and keep its original packaging.
Changes with the conditions explained in this section will be made free of charge in Spain and countries belonging to the European Union.

In the rest of the countries, the cost of return will be assumed by the customer, as well as Customs and tariffs.
 

Returns

The return period for these products will be 14 calendar days from the date of receipt of the order. In order to be returned, the product must be in perfect condition (unused) and keep its original packaging. In any case, when requesting a refund, only the final amount paid for the product will be refunded, excluding the amount paid as “Shipping”. If you have used a free shipping code, this does not apply to the return.
In case of return from Spain or country belonging to the European Union, the return costs will be assumed by BI FICK ADDITIVE COMPANY SL.
In the rest of the countries, the cost of return will be assumed by the customer, as well as Customs and tariffs.
Excluded from the return expenses assumed by BI FICK ADDITIVE COMPANY SL from countries that do not appear in the list of countries with free shipping and countries with reduced shipping costs. In this case, the customer will assume the costs of transportation, customs and tariffs to proceed with the exchange or return.
These conditions are applicable to changes in size or color from countries not included in the two lists of countries shown on this page.
You can contact us through support@fickcompany.com