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General conditions

GENERAL CONDITIONS

General contracting conditions
INFORMATION PRIOR TO THE CONTRACTUAL PROCESS
The present web site www.fickcompany.com is property of BI FICK ADDITIVE COMPANY SL with CIF B87897229 and fiscal address in C / VALLEHERMOSO 32, 1oA 28015, MADRID.
The General Conditions of Contract regulate the distance selling relationship between BI FICK ADDITIVE COMPANY SL and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contracting Conditions , Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Data of Character Personnel, Law 7/1996, of January 15 of Retail Trade Regulation, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.
BI FICK ADDITIVE COMPANY SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. These modifications may be made, through their websites, by any admissible form in law and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, BI FICK ADDITIVE COMPANY SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely and appropriate way.
The purpose of the website is to offer and advertise sales of all kinds of fashion.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
As user or customer, declares to know, understand and accept the conditions of use and these general conditions of contract. In the same way, it declares to be of legal age and have the legal capacity and to act necessary to access the websites of BI FICK ADDITIVE COMPANY SL and the contracting through them.
To purchase our products, you can go to the right section of our shop online.
After the purchase process, the customer will receive a confirmation of the same by email. It is essential that during the purchase process the user indicate a valid email. If in 24 hours from the end of the order you do not receive the confirmation, contact BI FICK ADDITIVE COMPANY SL in the customer service phone or by email support@fickcompany.com.
The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.

 

OFFER AND VALIDITY

In the case of a product on offer, the offer price and its validity will always be indicated along with its essential characteristics.
In compliance with current regulations BI FICK ADDITIVE COMPANY SL offers information on all items for sale, their characteristics and prices. However, BI FICK ADDITIVE COMPANY SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. In this way, the products offered at any time by the web will be governed by the General Contracting Conditions in force in each case. In addition, the company will have the possibility to stop offering, without prior notice and at any time, access to the mentioned products.

 

ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The products offered in our online store, incorporate a photograph and the essential characteristics of it, this is the information obtained from the manufacturer. The colour of the product, observable in the photograph, is not binding. In the characteristics, the product is identified.

 

GUARANTEE

All the products offered on the website have the commercial guarantee of the supplier of the same. BI FICK ADDITIVE COMPANY SL has an after-sales service, while the warranty is in force, the customer may execute it by contacting the establishment of BI FICK ADDITIVE COMPANY SL, the after-sales service, by email to support@fickcompany.com or to the points established by the provider itself. In case of doubt you can contact the customer service phone number or by email at support@fickcompany.com.

 

PRICES

All products indicate the sale price in Euros and include the Value Added Tax (VAT). If any other tax were applicable, this would be indicated.

 

SHIPPING COSTS

BI FICK ADDITIVE COMPANY SL makes shipments worldwide.
Free shipping to the following destination countries:
Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Mayotte, Republic of Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom and United States.
The rest of countries have shipping costs not included in the price of the product.
Shipping costs include transportation, insurance and customs clearance at source. For deliveries in countries outside the European Union, customs duties at destination or other taxes (tariffs) are not included; it will be the recipient who will have to pay them in cash to receive the merchandise.
The recipient will be responsible for all importation costs and taxes generated at the destination customs, whether the goods are delivered or not taken over.
We will try to send the order in the shortest possible time, but the recipient must take into account the provisions of the country of destination for the import of the requested items, since BI FICK ADDITIVE COMPANY SL has no responsibility over them. Neither shall be attributable to BI FICK ADDITIVE COMPANY SL the effects produced by strikes, armed conflicts or other circumstances beyond its control.
BI FICK ADDITIVE COMPANY SL will not be responsible for the delays in the customs clearance or if the local authorities decide to confiscate any item contained in a shipment.

 

DELIVERY OF THE ORDER

Once the Shipping Confirmation has been sent, the Product will be delivered to the address indicated by the user when making the Order within approximately three to seven (3-7) working days Spain and Portugal, from three to seven (3-7 ) working days to the rest of the world BI FICK ADDITIVE COMPANY SL.
Due to the volume of sales, orders may be delayed in their shipment from one to fifteen working days after making the payment (1-15 days).
BI FICK ADDITIVE COMPANY SL assumes no liability when the delivery of the Product does not occur as a result of the data provided by the user are false, inaccurate or incomplete or when the delivery can not be made for reasons beyond the shipping company, assigned for that purpose, such as the absence of the User or the retention of the Product in Customs.
The delivery times are approximate, although BI FICK ADDITIVE COMPANY SL tries to adjust to them.

 

PAYMENT METHODS AND EXECUTION OF THE ORDER

The customer can pay the amount of your order by choosing any of the following forms. During the purchase process, you must indicate your choice:
– CREDIT or DEBIT card VISA, VISA or MASTERCARD
All operations that involve the transmission of personal or banking data are made using a secure setting, a server based on the standard SSL (Secure Sockets Layer) security technology. All the information transmitted to us travels encrypted through the network.
Likewise, the information about your credit card is entered directly on the bank’s website, at the POS (Point of Sale Terminal of the Bank) and they are not entered or registered in any server of BI FICK ADDITIVE COMPANY SL.
When paying with VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.
This payment method is valid only on the web.
If the amount of a purchase has been charged fraudulently or improperly using the number of a payment card, the holder may demand the immediate cancellation of the charge. In that case, the corresponding debit and payment in the accounts of the provider and holder shall be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that will remain obligated in front of BI FICK ADDITIVE COMPANY SL to compensate the damages and losses caused as a consequence of said cancellation.
– Paypal
Allows you to send payments online safely and conveniently. PayPal’s network is based on the existing financial infrastructure of bank accounts and credit cards to create a global payment solution in real time. Paypal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information in Paypal. http://www.paypal.com.
The availability of the products offered by BI FICK ADDITIVE COMPANY SL may vary depending on the demand of customers. Although BI FICK ADDITIVE COMPANY SL updates the stock periodically, the product requested by the customer could be sold out at that moment. In the event of non-execution due to unavailability, BI FICK ADDITIVE COMPANY SL will notify the client, by means of an electronic mail, at the moment that they have knowledge of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. BI FICK ADDITIVE COMPANY SL may give the double option of: supplying the client without price increase, a product with similar characteristics or of superior quality, or unless justified and demonstrable reasons by BI FICK ADDITIVE COMPANY SL within this same period to pay the sums paid for the canceled order. In the event that BI FICK ADDITIVE COMPANY SL does not make this payment within the period indicated, the buyer may claim that he is paid twice the amount owed, without prejudice to his right to be compensated.

 

RIGHT OF WITHDRAWAL, RETURNS AND CLAIMS

The buyer will have a minimum period of fourteen calendar days to desist, from the day the customer receives the product, without any penalty and without indication of the reasons.
The exercise of the right of withdrawal must be made by notification by telephone to 660269080, by contacting the email contacto@fickcompany.com, sending your letter to our postal address C / VALLEHERMOSO 32, 1oA 28015, MADRID, or through the form of withdrawal.
As establish the article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, can not be returned or may deteriorate or expire quickly, are exempt from withdrawal.
– Returns
BI FICK ADDITIVE COMPANY SL will be responsible for collecting the product. BI FICK ADDITIVE COMPANY SL will be responsible for the costs of the return.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Please, therefore, that in order to avoid transport problems, make sure that the package is properly protected and sealed. Once received, we will check your status. The moment we check that both the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to refund the money paid for the products purchased; In the event that the product does not meet the indicated conditions, the refund may be rejected. In any case will the amount paid as “Shipping” be refunded.
– Return of the defective product.
In the event that the product is not in good conditions and the causes attributable to it, are not the result of the customer, it will be entitled to return the product, informing BI FICK ADDITIVE COMPANY SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal. The
customer will have up to 365 calendar days to request the exchange / return in case it has a manufacturing defect.
BI FICK ADDITIVE COMPANY SL is committed to assume the cost of the return and to give back the product for a new one in accordance with conditions accepted at the time of sale.
If the customer wishes to file a claim, the establishment of BI FICK ADDITIVE COMPANY SL is located at C / VALLEHERMOSO 32, 1oA 28015, MADRID or via email contacto@fickcompany.com.

 

JURISDICTION

In addition, BI FICK ADDITIVE COMPANY SL reserves the right to present civil or criminal actions it deems appropriate for the improper use of its website and contents or for the breach of these conditions.
The relationship between the customer and the provider will be governed by the regulations and applicable in Spanish territory. If any dispute arises, both parts may submit their disputes to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. BI FICK ADDITIVE COMPANY SL is domiciled in MADRID, Spain.
Special exchange and return policy for products in the offer section
All those products that are acquired in the “Man Offers” and “Women Offers” section with a reduction on their original price will be subject to a special exchange and refund policy.
Products with discount on their original price
They are products with a discount on their original price are all products purchased with discount codes or with any other discount on their original price.
Exchanges
-Only one (1) change for another size (more or less indistinctly) of the same product purchased or of another different product will be allowed on these products, and it is not possible to make more than one change on the same product. If it is not possible to make the requested size change, for any reason of your own or for others, the product will be returned in exchange for the final amount paid for the product, excluding the amount paid as “Shipping”. The term of change for these products will be 14 calendar days from the date of receipt of the order. To be able to be changed, the product must be in perfect condition (unused) and keep its original packaging.
Returns
The return period for these products will be 14 calendar days from the date of receipt of the order. In order to be returned, the product must be in perfect condition (unused) and keep its original packaging. In any case, when requesting a refund, only the final amount paid for the product will be refunded, excluding the amount paid as “Shipping”.
To be able to be changed, the products must be in perfect condition, clean, unused, and keep their original packaging.
If it is not possible to make the requested change due to lack of availability, the product will be returned in exchange for the final amount paid for the product, excluding the amount paid as “Shipping”.
Products with discount on their original price
Products with a discount on their original price are all products purchased with discount codes, with a catalog discount on their original price, during the indicated period of time.
Exchanges
Only one (1) change for another size (more or less indistinctly) of the same product purchased will be allowed on these products. Therefore, it will not be possible to make a change for another product different from the one initially acquired (regardless of whether it is the same or a different size), or make more than one change on the same product.
If there is any price difference (either in favor of the customer or against it) between the product already purchased and the new product requested, the exchange service can not be processed under any circumstances. Instead, you should proceed to return the product initially purchased and make a new order of the desired product through the website, respecting in this new order prices and promotions that are in force at the time of completion of the same.
If it is not possible to make the requested size change, for any reason of your own or for others, the product will be returned in exchange for the final amount paid for the product, excluding the amount paid as “Shipping”. The term of change for these products will be 14 calendar days from the date of receipt of the order. To be able to be changed, the product must be in perfect condition (unused) and keep its original packaging.
Returns
The return period for these products will be 14 calendar days from the date of receipt of the order. In order to be returned, the product must be in perfect condition (unused) and keep its original packaging. In any case, when requesting a refund, only the final amount paid for the product will be refunded, excluding the amount paid as “Shipping”.